refund policy
- Thank you for shopping at Lashy. We want you to be completely satisfied with your purchase. If you are not entirely happy with your false eyelash order, we are here to help. Please read our refund policy carefully.
1. Eligibility for Refunds
We accept refund requests for false eyelashes that meet the following criteria: - The product is unused, unopened, and in its original packaging.
- The request for a refund is made within 14 days from the date of purchase.
- The false eyelashes were purchased directly from our ecommerce store.
2. Non-Refundable Items
The following items are not eligible for refunds: - Used or opened false eyelashes.
- Products that are not in their original packaging.
- Sale items or items purchased during a promotional period.
3. Refund Process
To request a refund, please follow these steps: - Contact our customer support team at info@heylashy.com within 14 days of receiving your false eyelashes.
- Provide your order number, a detailed explanation of the issue, and any supporting evidence (such as photos) if applicable.
- Our customer support team will assess your request and provide instructions on the return process if applicable.
4. Return Shipping
If a return is approved, you will be responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the item is returned safely. The shipping costs for the return will be borne by you, unless the return is due to an error on our part.5. Refund Processing
Once we receive and inspect the returned false eyelashes, we will notify you of the status of your refund request. If the returned product meets our refund criteria, we will initiate the refund process. - For orders paid with a credit or debit card, the refund will be issued to the original payment method within 14 days.
- For orders paid via other payment methods, we will work with you to process the refund through a mutually agreed-upon method.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.6. Damaged or Defective Products
If you receive false eyelashes that are damaged or defective, please contact our customer support team immediately. We may request photographic evidence to assess the issue. If the damage or defect is verified, we will either replace the item or provide a refund, as determined by our customer support team.7. Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at:info@heylashy.com
Our dedicated customer support team is available to assist you during Monday-Friday / 9-5pm. We strive to address refund requests and inquiries promptly and resolve any issues to your satisfaction.
Please retain your purchase receipt and any relevant documentation for reference when contacting us regarding a refund.